**Lesson Plan: English Comprehension - Senior Secondary 2**
**Topic: Essay Writing (Formal Letters); Letters of Complaints**
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**Objective:**
By the end of the lesson, students will be able to:
1. Understand the structure and format of formal complaint letters.
2. Identify key components of a complaint letter.
3. Draft a formal complaint letter addressing a specific issue clearly and professionally.
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**Materials Needed:**
- Whiteboard and markers
- Sample complaint letters (printed or projected)
- Handouts with letter structure and example phrases
- Writing materials (paper, pens, or laptops/tablets)
**Duration:**
1 hour and 20 minutes
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**Lesson Outline:**
1. **Introduction (10 minutes)**
- Greet students and briefly introduce the topic.
- Discuss the importance of formal letters and their role in addressing complaints.
- Explain the objective of the lesson.
2. **Warm-Up Activity (10 minutes)**
- Ask students to brainstorm a few situations where they might need to write a complaint letter (e.g., faulty product, poor service).
- Write their answers on the board and discuss the scenarios briefly with examples.
3. **Direct Instruction (15 minutes)**
- Present the structure of a formal complaint letter on the board:
- Sender’s address
- Date
- Recipient’s address
- Subject line
- Salutation
- Body of the letter (Introduction, Details of Complaint, Resolution Request)
- Closing
- Signature
- Explain each component in detail and provide examples.
- Highlight the tone and language used in formal letters—polite, clear, and concise.
4. **Guided Practice (20 minutes)**
- Distribute sample complaint letters to students.
- Break the students into small groups and assign each group a sample letter.
- Instruct groups to identify and label each component of the letter.
- After 10 minutes, discuss the findings with the class, ensuring everyone understands the structure.
5. **Independent Practice (20 minutes)**
- Provide students with a scenario for writing their complaint letter (e.g., complaining about a defective mobile phone purchased online).
- Ask students to draft a letter individually using the structure discussed.
- Circulate the room to provide guidance and answer any questions.
6. **Review and Feedback (15 minutes)**
- Call on a few students to read their letters aloud.
- Provide constructive feedback focusing on structure, clarity, and language.
- Encourage peer feedback to promote collaborative learning.
7. **Homework Assignment (5 minutes)**
- Assign students to write a complaint letter on a different scenario of their choice (e.g., a complaint about a delayed flight).
- Ensure they follow the structure and use formal language.
- Inform them that their letters will be reviewed in the next class.
**Closure (5 minutes)**
- Summarize the key points of the lesson.
- Reiterate the importance of structure and tone in formal complaint letters.
- Answer any remaining questions and encourage students to apply these skills in real-life situations.
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**Assessment:**
- Evaluate participation in class activities and discussions.
- Review and grade the homework complaint letters based on clarity, structure, content, and adherence to formal language conventions.
**Additional Notes:**
- Encourage students to utilize the library or online resources for further reading on formal letter writing.
- Provide additional examples or templates for students who may need extra support.
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By following this lesson plan, students in Senior Secondary 2 will develop essential skills in crafting formal letters, particularly those used for lodging complaints, thereby enhancing their overall written communication abilities.